Terms and Conditions for Premiere Package
Terms and Conditions for Premiere Package
Terms and Conditions for Premiere Package
Terms of Service
Effective Date: January 1, 2025
Prepared by Legal Counsel for The Vox Company, LLC
Address: 5115 North 27th Avenue, Phoenix, Arizona 85017
1. Acceptance of Terms
By engaging in any form of business, service, or communication with The Vox Company, LLC (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) unequivocally agree to be bound by the following Terms of Service. This applies regardless of whether a formal contract has been signed.
These Terms constitute a legally binding agreement enforceable under the laws of the State of Arizona and applicable United States federal law. All Clients are presumed to have read and accepted these Terms upon initiating work, making payment, requesting services, or receiving deliverables from The Vox Company.
Your continued interaction with our Company constitutes your full and ongoing consent to these Terms, which apply with or without signature acknowledgment.
2. Scope of Services
The Vox Company offers services in, but not limited to:
Website design and development
Artificial Intelligence (AI) automation systems
Custom software and chatbot development
CRM/ERP integration
Brand strategy and design
Technology consulting and implementation
All project scopes will be outlined in proposals, invoices, or written communication. The Vox Company reserves the sole right to accept or reject projects based on its discretion, business capacity, or professional standards.
3. Engagement and Obligations
By working with us, you agree to:
Provide timely access to necessary materials and feedback.
Clearly communicate expectations and requested revisions within a reasonable window.
Respect our workflow timelines, processes, and scope limitations.
Understand that deliverables are based on the scope initially agreed upon and subject to adjustment only through mutual written consent.
Delays caused by client-side inaction or unresponsiveness do not release the client from payment or contractual obligations.
4. No Refund Policy – Strict and Enforceable
4.1 No Refund Policy
Once a deposit or full payment has been made, no refunds will be issued under any circumstance, whether partial or in full. This policy is final, non-negotiable, and legally binding. This includes—but is not limited to—dissatisfaction with design, change in business direction, loss of funding, delay in project completion due to client-side inactivity, or any subjective interpretation of deliverable quality.
4.2 Client Acknowledgment and Acceptance
You acknowledge and agree that all payments made to The Vox Company are in consideration of time, effort, expertise, and intellectual capital. Creative and technical services, once rendered, are non-recoverable. You further acknowledge that:
The Company has incurred time, labor, and resource costs on your behalf.
Services rendered are custom and cannot be returned, revoked, or repurposed.
Our work is initiated immediately upon receipt of payment, and therefore, any request for cancellation or refund is expressly waived.
4.3 Chargeback Policy
You agree not to initiate chargebacks, payment reversals, or payment disputes through your financial institution. Any attempt to reverse payments will constitute a breach of contract and trigger immediate legal action, including:
Filing of a formal complaint in Maricopa County Superior Court.
Recovery of the full contract amount plus legal fees, collection costs, and interest (up to the maximum rate allowable by Arizona law).
Reporting of such activity to credit bureaus and business databases as a default or contractual violation.
4.4 Payment Defaults and Penalties
Unpaid balances beyond agreed payment terms shall accrue interest at 1.5% per month (18% per annum), or the highest rate allowed by law. Non-payment will also result in immediate project suspension and possible referral to collections.
5. Deliverables and Intellectual Property
Ownership of final deliverables transfers only upon receipt of full and final payment. Until such payment is made:
All content, code, designs, and strategies remain the exclusive intellectual property of The Vox Company.
The Company reserves the right to restrict access, disable assets, or revoke usage rights.
Upon full payment, you are granted a non-exclusive, non-transferable license to use the deliverables for your stated business purposes. We reserve the right to showcase work in our portfolio or public channels unless otherwise agreed to in writing.
6. Limitation of Liability
To the fullest extent permitted by applicable law, The Vox Company, LLC shall not be liable for any incidental, indirect, special, exemplary, punitive, or consequential damages whatsoever. This includes, but is not limited to:
• Loss of revenue, profits, business, opportunities, or goodwill
• Business interruption or delays
• Corrupted or lost data
• Costs arising from substitute services or technical failures
• Reputational damage or client-side decision-making based on our work
Even if we are advised of the possibility of such damages, our total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees actually paid by the Client for the specific project or service giving rise to the claim.
We are not liable for issues stemming from third-party software, hosting services, APIs, or external systems, including any limitations, failures, or changes in their functionality.
Clients acknowledge that all digital services inherently involve some level of technical risk, and the Company provides no guarantee of uninterrupted service, future platform compatibility, or specific business outcomes unless explicitly stated in a signed agreement.
7. Confidentiality and Non-Disclosure
Both parties agree to protect and preserve the confidentiality of all trade secrets, sensitive documents, and proprietary information disclosed during the course of engagement. The Client further agrees not to reproduce or share our systems, proposals, or technology without prior written consent.
8. Termination
We reserve the right to terminate services without refund in cases of:
Verbal abuse or unprofessional conduct toward our staff
Breach of any provision of these Terms
Non-payment beyond 14 days
Misuse or misrepresentation of our work
Upon termination, the client will be invoiced for all time and costs accrued up to the date of termination.
9. Governing Law and Jurisdiction
These Terms shall be governed by, and construed in accordance with, the laws of the State of Arizona. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Maricopa County, Arizona, and both parties consent to venue therein.
10. Severability
If any portion of these Terms is found to be unenforceable or invalid under law, the remaining provisions shall remain in full force and effect.
11. Entire Agreement
These Terms constitute the full and complete agreement between you and The Vox Company. They supersede all prior communications, whether written or verbal, and may only be amended in writing, signed by an authorized representative of The Vox Company.
12. Binding Nature of These Terms
By engaging in any business transaction, consultation, or service with The Vox Company—including but not limited to paying invoices, submitting deposits, reviewing proposals, or receiving services or deliverables—you affirmatively agree to be legally bound by these Terms of Service. These terms are enforceable even if not explicitly referenced in any standalone contract.
13. Arbitration and Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service, any breach thereof, or the services provided by The Vox Company (collectively, “Disputes”), the parties agree to first attempt to resolve the matter amicably through direct negotiation. If such efforts fail, all Disputes shall be resolved exclusively through binding arbitration in the State of Arizona, administered by a neutral arbitrator pursuant to the Arizona Revised Uniform Arbitration Act (ARUAA). The arbitration shall be held in Maricopa County, Arizona, and conducted in English. Each party shall bear its own legal costs, and the arbitrator may award attorney’s fees and costs to the prevailing party at their discretion. The arbitration decision shall be final, legally binding, and enforceable in any court of competent jurisdiction.
For all legal inquiries or to request a copy of these Terms, contact:
📧 legal@thevoxcompany.ai
📍 The Vox Company – 5115 North 27th Avenue, Phoenix, AZ 85017
📞 (323) 396-3600
Terms of Service
Effective Date: January 1, 2025
Prepared by Legal Counsel for The Vox Company, LLC
Address: 5115 North 27th Avenue, Phoenix, Arizona 85017
1. Acceptance of Terms
By engaging in any form of business, service, or communication with The Vox Company, LLC (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) unequivocally agree to be bound by the following Terms of Service. This applies regardless of whether a formal contract has been signed.
These Terms constitute a legally binding agreement enforceable under the laws of the State of Arizona and applicable United States federal law. All Clients are presumed to have read and accepted these Terms upon initiating work, making payment, requesting services, or receiving deliverables from The Vox Company.
Your continued interaction with our Company constitutes your full and ongoing consent to these Terms, which apply with or without signature acknowledgment.
2. Scope of Services
The Vox Company offers services in, but not limited to:
Website design and development
Artificial Intelligence (AI) automation systems
Custom software and chatbot development
CRM/ERP integration
Brand strategy and design
Technology consulting and implementation
All project scopes will be outlined in proposals, invoices, or written communication. The Vox Company reserves the sole right to accept or reject projects based on its discretion, business capacity, or professional standards.
3. Engagement and Obligations
By working with us, you agree to:
Provide timely access to necessary materials and feedback.
Clearly communicate expectations and requested revisions within a reasonable window.
Respect our workflow timelines, processes, and scope limitations.
Understand that deliverables are based on the scope initially agreed upon and subject to adjustment only through mutual written consent.
Delays caused by client-side inaction or unresponsiveness do not release the client from payment or contractual obligations.
4. No Refund Policy – Strict and Enforceable
4.1 No Refund Policy
Once a deposit or full payment has been made, no refunds will be issued under any circumstance, whether partial or in full. This policy is final, non-negotiable, and legally binding. This includes—but is not limited to—dissatisfaction with design, change in business direction, loss of funding, delay in project completion due to client-side inactivity, or any subjective interpretation of deliverable quality.
4.2 Client Acknowledgment and Acceptance
You acknowledge and agree that all payments made to The Vox Company are in consideration of time, effort, expertise, and intellectual capital. Creative and technical services, once rendered, are non-recoverable. You further acknowledge that:
The Company has incurred time, labor, and resource costs on your behalf.
Services rendered are custom and cannot be returned, revoked, or repurposed.
Our work is initiated immediately upon receipt of payment, and therefore, any request for cancellation or refund is expressly waived.
4.3 Chargeback Policy
You agree not to initiate chargebacks, payment reversals, or payment disputes through your financial institution. Any attempt to reverse payments will constitute a breach of contract and trigger immediate legal action, including:
Filing of a formal complaint in Maricopa County Superior Court.
Recovery of the full contract amount plus legal fees, collection costs, and interest (up to the maximum rate allowable by Arizona law).
Reporting of such activity to credit bureaus and business databases as a default or contractual violation.
4.4 Payment Defaults and Penalties
Unpaid balances beyond agreed payment terms shall accrue interest at 1.5% per month (18% per annum), or the highest rate allowed by law. Non-payment will also result in immediate project suspension and possible referral to collections.
5. Deliverables and Intellectual Property
Ownership of final deliverables transfers only upon receipt of full and final payment. Until such payment is made:
All content, code, designs, and strategies remain the exclusive intellectual property of The Vox Company.
The Company reserves the right to restrict access, disable assets, or revoke usage rights.
Upon full payment, you are granted a non-exclusive, non-transferable license to use the deliverables for your stated business purposes. We reserve the right to showcase work in our portfolio or public channels unless otherwise agreed to in writing.
6. Limitation of Liability
To the fullest extent permitted by applicable law, The Vox Company, LLC shall not be liable for any incidental, indirect, special, exemplary, punitive, or consequential damages whatsoever. This includes, but is not limited to:
• Loss of revenue, profits, business, opportunities, or goodwill
• Business interruption or delays
• Corrupted or lost data
• Costs arising from substitute services or technical failures
• Reputational damage or client-side decision-making based on our work
Even if we are advised of the possibility of such damages, our total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees actually paid by the Client for the specific project or service giving rise to the claim.
We are not liable for issues stemming from third-party software, hosting services, APIs, or external systems, including any limitations, failures, or changes in their functionality.
Clients acknowledge that all digital services inherently involve some level of technical risk, and the Company provides no guarantee of uninterrupted service, future platform compatibility, or specific business outcomes unless explicitly stated in a signed agreement.
7. Confidentiality and Non-Disclosure
Both parties agree to protect and preserve the confidentiality of all trade secrets, sensitive documents, and proprietary information disclosed during the course of engagement. The Client further agrees not to reproduce or share our systems, proposals, or technology without prior written consent.
8. Termination
We reserve the right to terminate services without refund in cases of:
Verbal abuse or unprofessional conduct toward our staff
Breach of any provision of these Terms
Non-payment beyond 14 days
Misuse or misrepresentation of our work
Upon termination, the client will be invoiced for all time and costs accrued up to the date of termination.
9. Governing Law and Jurisdiction
These Terms shall be governed by, and construed in accordance with, the laws of the State of Arizona. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Maricopa County, Arizona, and both parties consent to venue therein.
10. Severability
If any portion of these Terms is found to be unenforceable or invalid under law, the remaining provisions shall remain in full force and effect.
11. Entire Agreement
These Terms constitute the full and complete agreement between you and The Vox Company. They supersede all prior communications, whether written or verbal, and may only be amended in writing, signed by an authorized representative of The Vox Company.
12. Binding Nature of These Terms
By engaging in any business transaction, consultation, or service with The Vox Company—including but not limited to paying invoices, submitting deposits, reviewing proposals, or receiving services or deliverables—you affirmatively agree to be legally bound by these Terms of Service. These terms are enforceable even if not explicitly referenced in any standalone contract.
13. Arbitration and Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service, any breach thereof, or the services provided by The Vox Company (collectively, “Disputes”), the parties agree to first attempt to resolve the matter amicably through direct negotiation. If such efforts fail, all Disputes shall be resolved exclusively through binding arbitration in the State of Arizona, administered by a neutral arbitrator pursuant to the Arizona Revised Uniform Arbitration Act (ARUAA). The arbitration shall be held in Maricopa County, Arizona, and conducted in English. Each party shall bear its own legal costs, and the arbitrator may award attorney’s fees and costs to the prevailing party at their discretion. The arbitration decision shall be final, legally binding, and enforceable in any court of competent jurisdiction.
For all legal inquiries or to request a copy of these Terms, contact:
📧 legal@thevoxcompany.ai
📍 The Vox Company – 5115 North 27th Avenue, Phoenix, AZ 85017
📞 (323) 396-3600